Refund policy

Return & Refund Policy
Thank you for shopping at LVL THE LABEL. We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help.
1. Right of Withdrawal & Returns (14-Day Cooling-Off Period)
In accordance with European consumer laws, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation, you have an additional 14 days to return the product to us.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging (including tags attached where applicable).
  • Items that show signs of wear, use, or damage caused by the customer cannot be accepted for a refund.
Note: For hygiene reasons, certain items (such as beauty or personal care products, if opened or unsealed) may be final sale. Please check the specific product page.
2. How to Start a Return
To start a return, please follow these steps:
  1. Send an email to us at support@lvlthelabel.com within 14 days of receiving your order, stating your name, order number, and the item(s) you wish to return.
  2. Once your return request is approved, we will provide you with the return instructions and the return address.
  3. Pack the items securely in their original packaging and ship them back to us.
Please note that you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise using a track-and-trace shipping method, as we cannot be held responsible for lost return packages.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment.
  • Depending on your card issuer or payment provider (e.g., Mollie, credit card, iDEAL), the funds will typically appear in your account within 5 to 10 business days after processing.
  • Original shipping costs (if applicable) are non-refundable.
4. Exchanges
If you would like to exchange an item for a different size or color, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. Damaged or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at [JOUW E-MAILADRES] within 48 hours of delivery with photos of the issue so that we can evaluate the issue and make it right.
6. Incorrect Shipping Addresses
As stated in our terms and FAQ, customers are responsible for providing the correct shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipping costs will apply, or the order can be refunded minus the original shipping fees.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lvlthelabel.com.