Shipping policy

1. Processing Time

• Orders are typically processed and dispatched within 1 to 3 business days (Monday through Friday), excluding weekends and holidays.

• Once your order has shipped, you will receive a confirmation email with your tracking information so you can follow your package's journey.

2. Shipping Rates & Delivery Times

We currently ship to the Netherlands and select international destinations. Shipping costs and estimated delivery times are calculated at checkout based on your destination and chosen shipping method.

3. Important: Shipping Address Accuracy

Please double-check your shipping details (house number, apartment number, zip code, and city) carefully at checkout.

You are responsible for providing the correct and complete delivery address. LVL THE LABEL cannot be held responsible for orders shipped to incorrectly or incompletely entered addresses. If a package is returned to us due to an invalid address provided by the customer, reshipping fees will apply, or the order can be refunded minus the original shipping costs.

If you realize you made a mistake with your address, please email us immediately at support@lvlthelabel.com. If your order has not been dispatched yet, we will gladly do our best to update it for you.

4. Lost or Damaged Packages

• Damaged in transit: If your package arrives visibly damaged, please take photos of the packaging and the items inside, and contact us at support@lvlthelabel.com within 48 hours of delivery.

• Lost packages: Once a package has been marked as delivered by the carrier (PostNL/shipping provider), LVL THE LABEL is not responsible for stolen or lost packages left at the destination address. If tracking shows an issue or delay, please contact the carrier directly or reach out to us for assistance.